At Joyeeviolins, we value the trust you place in us when you purchase a handcrafted instrument. As part of our commitment to transparency and the protection of your privacy, we strictly adhere to the General Data Protection Regulation (GDPR) for all our European customers and global visitors.

1. Information We Collect

To process your orders and provide a professional experience, we collect the following data:

• Identity Data: Name, username, or similar identifiers.

• Contact Data: Billing address, shipping address, email address, and phone numbers.

• Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

• Technical Data: IP address, browser type, and location (used for shipping calculations and site optimization).

2. How We Use Your Data

We do not sell your data to third parties. We use your information only to:

• Process and deliver your violin/bow orders.

• Manage payments and protect against fraudulent transactions.

• Communicate vital shipping updates or response to your inquiries.

• Comply with legal or regulatory obligations (e.g., tax and customs laws).

3. Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can ask us to correct inaccurate or incomplete data.

• Right to Erasure ("Right to be Forgotten"): You can request that we delete your data when it is no longer necessary for the purposes it was collected.

• Right to Data Portability: You can request a transfer of your data to another service provider.

• Right to Object: You can object to the processing of your data for direct marketing.

4. Data Security & International Transfers

As an international workshop, your data may be processed through secure platforms (such as Shoplazza and professional logistics carriers like UPS/DHL). We ensure that all third-party service providers maintain strict data security standards and comply with international transfer regulations.

5. Contact Our Data Protection Officer

If you wish to exercise any of your rights or have questions regarding your data privacy, please contact us directly:

• Email: [info@support.joyeeviolins.com]